Fitting out London's finest buildings

Fitting out London's finest buildings

Quality in the face of quantity

Quality in the face of quantity

The challenge for any growing company is maintaining the quality which led to that growth in the first place. The story has been no different for us. However, thanks to our outstanding Joinery Processing Quality Control Department (JPQC), we’ve achieved that elusive balance of quantity and quality.

The JPQC Department was formed in 2014 as part of an investment in our quality assurance procedures. With our work in growing demand, it was crucial we didn’t compromise on quality. Our answer? A final filter: a team of time-served Brown & Carroll bench joiners who could guarantee only the highest standard of joinery ever leaves our factory.

Led by JPQC Senior Co-ordinator Dan Parker, this dedicated team of eleven is instrumental in processing and sequencing all our joinery for delivery. Working closely with our stores and transport delivery team, they are pivotal cogs in a demanding logistics operation.

Last year alone, our JPQC Department processed 1747m3 of timber-related material. That equates to an average of 82 jobs per week and a weekly average of 48 delivery vehicles leaving our factory with our quality-assured joinery in tow!

So how do they do it? The team begins by accounting for every component of a project that comes their way, from fixtures and fittings to metalwork and upholstery. After each piece has been identified, labelled and quality checked, it is then documented on our ‘Consolidation Sheet’, ensuring no part of the joinery package is missing.

Next, the wrapping department protects each piece in layers of foam and fire rated bubble wrap before loading onto a custom-built A-frame trolley. This is then wrapped in a strong layer of UV-resistant shrink film. After all, there’s no point taking risks this close to the finish line!

And it’s all for good reason. At the end of this meticulous operation, every piece of joinery that leaves our factory arrives onsite as it should: damage-free, present and correct, and ready for installation.

Planning & Production Manager Gavin Mills says:


“Without doubt, our JPQC Department has enabled us to repeatedly deliver high volumes of joinery, ensuring at all times our quality assurance is not compromised.”